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APPOINTMENTS
Cancellations:
Please provide 24 hours notice if you are unable to attend your appointment, as there are often patients with urgent problems who can see the doctor in that time.
A cancellation fee may apply to cancelled appointments with less than 24 hours notice.
Please provide 48 hours notice if you're unable to attend a psychology appointment as all cancelled appointments will incur a cancellation fee.
Your Appointment:
To minimize waiting times please book all appointments in advance. A number of appointments are left open each day for patients requiring urgent attention.
Standard appointment times are 15 minutes.
If you have a complex problem or more than one issue that needs to be discussed, please tell the receptionist when making your booking so a longer appointment can be arranged.
Please note that medical emergencies and sick children are always given priority.
Our doctors spend as much time as necessary with every patient, so sometimes there are delays. Again you can help us by making a long appointment for complex or multiple problems.
A doctor is available outside surgery hours for urgent medical problems.
Please telephone 0403 486 730 and note that a call out fee may apply, only part of which can be reclaimed under Medicare.
East Sydney Doctors offers home visits for very ill patients or those with a disability. Appointments can be arranged directly with your doctor.
Available to practice patients only.
We recommend that all patients make a follow up appointment to discuss the results of any tests including blood tests and x-rays.
If the consulting doctor agrees, prescriptions for regular medications can be obtained without booking an appointment. Repeat prescription requests must be made with 24 hours notice either in person, by phone or by letter. A $20.00 fee applies which is not refunded under Medicare.
An appointment to see a doctor must be made in order to be issued with a medical certificate - and we regret that certificates cannot be backdated.
Doctors are available to take calls unless they are in consultation with another patient, in which case your call will be returned as soon as possible.
| Personal Health Information: |
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All personal health information recorded by your doctor is safely stored and kept strictly confidential. Records are kept up to date and as accurate as possible.
Transferring your medical records to another practice requires your doctor to copy selected relevant material, so a small charge may apply (in accordance with recommendations by the Royal Australian College of General Practitioners.
Our practice is committed to preventative care. Your doctor may seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let your doctor or our friendly reception team know. |
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