TELEPHONE CONSULTS &
CHANGES TO OUR PRACTICE
We have implemented a number of changes at the practice to minimise the risk of coronavirus spreading and to protect patients and staff. These include physical changes to the waiting and consultation rooms, frequent cleaning and disinfection and asking patients about symptoms or recent travel or exposure to coronavirus when booking an appointment.
Patients have the option to book online telephone consultations as well as existing face to face appointments via this method. Patients who fit into the COVID-19 criteria requirements may be bulk billed. If not, the consultation will be provided at a private consultation fee, which will be advised initially at the start of your telephone consultation.
Patients who fit into our bulk billing hours of 10am – 4pm are able to book a face to face appointment only within these times. Patients are also welcome to call the practice on (02) 9332 2531 to arrange an appointment with your preferred doctor. Our standard fees are available on our website. Please do not hesitate to call and speak to our friendly reception team if you have any questions regarding consultations with our practice.
What is coronavirus? Novel coronavirus or COVID-19 is a type of virus. Coronaviruses are a family of viruses which cause respiratory tract infections. The severity of novel coronavirus infection can vary from very mild to severe, life threatening illness. Common symptoms include fever, cough, sore throat, tiredness and difficulty breathing
If you believe you have been exposed to, or may have coronavirus and you have mild to moderate symptoms please:
Immediately isolate yourself from others, you may call the practice on 9332 2531. A nurse or doctor will speak with you and advise about the best course of action and what to do next.
For the safety of other patients and staff, if you have any symptoms please do not attend the practice in person until you have discussed with a nurse or doctor by phone.
If you have severe symptoms such as difficulty breathing, feeling very unwell in yourself, or high fevers it is safest to present to a hospital emergency department immediately or call an ambulance so you can be assessed and treated as quickly as possible.
Please call ahead to the hospital or ambulance to let them know about your condition and the possibility you may have coronavirus
TESTING FOR CORONAVIRUS:
When you call the practice, we will be able to tell you if you meet the current testing criteria and if so, will arrange for you to be tested. We are able to conduct testing for patients at the practice where other alternatives are not available.
Please isolate yourself at home immediately if you develop any cold, flu or respiratory symptoms, observe social distancing, and practice regular hand hygiene. Stay at home and work from home as much as possible and avoid unnecessary trips. This will help to limit and slow the spread of coronavirus in the community. Only if everyone in the community follows these measures will we be able to limit the spread of the virus.
We recognise that this is a stressful, uncertain and anxiety-provoking time for many reasons. If you are having difficulty, please contact the practice to arrange a telephone consultation with your GP or contact Lifeline on 13 11 14 or Kids Helpline on 1800 551 800.
USEFUL LINKS AND NUMBERS:
NSW Health Coronavirus page
Federal Government Coronavirus page
National Coronavirus Helpline
1800 020 080
Prince of Wales Hospital
St Vincent’s Hospital
Royal Prince Alfred Hospital
Sydney Children’s Hospital
FLU VACCINES &
The private influenza vaccination is now available here (cost $20).
The free influenza vaccination will be available from 10 April for the following groups:
All people aged 6 months to less than 5 years.
All Aboriginal and Torres Strait Islander people.
All people aged 65 years and over.
People aged 6 months and over with medical conditions which increase the risk of influenza disease complications.
Children should continue to attend the practice for their childhood checks and vaccinations. As children are more likely to have asymptomatic coronavirus, and the elderly are more vulnerable to complications of the illness we will be running dedicated clinics (specific days and times) for children/adults and elderly/high risk patients to receive immunisations.
Please call the practice to arrange to have your vaccine.